First and foremost, let’s dive into why 5G is a great feature. Cutting to the chase, compared to its ancestors 3G and 4G, it delivers a higher multi-Gbps peak data speed and ultra-low latency that offers a shorter time for downloads. It also means that through it, we can surf the internet faster! But isn’t it a bummer when that feature doesn’t work? You’re stuck at 4G again when your phone is perfectly capable for a 5G wireless technology.
For instance, you just bought iPhone 14/15, and you suddenly realize that its 5G isn’t working. I feel for you. Well, don’t worry. In this article, we’re going to give you step-by-step instruction on how to troubleshoot your iPhone 14/15, (also applies to iPhone 14/15 pro and pro max) and your problem will be solved in no time. These steps will be clear and direct so this won’t take much of your time. Now, let’s get down to business, shall we?
Method 1: Airplane Mode
The very first step is simple. Chances are you’ve already done it if you’ve ever travelled through the air. Try to turn on the airplane mode on your phone, wait patiently for 5 to 10 seconds, and then turn it off. Check if the 5G is now working. If it’s still not working, then proceed to the next step.
Method 2: Restarting iPhone
Your problem could possibly be solved by one of the simplest hacks known by most of us: restarting your phone. Sometimes this simple solution can solve any problem on our phone as it removes glitches by being restarted. To do that, hold the side button for few seconds, and it should show the slide to power off text, so do as it says. Slide that towards the right side. Wait for few seconds, and then do the same thing which is to hold the side button for few seconds, but this time it should show the Apple logo, then you’re good to go.
Method 3: Eject Sim Card
If a simple airplane mode and restart don’t work then physically eject the sim card from your phone. After few seconds, put it back again. This should fix the problem. Check to see if 5G is already working, and if not, then proceed to the next step.
Method 4: 5G Configuration
This problem could happen because your phone was configured to switch between 4G and 5G, so we have to opt to a little more technical solution at this point. Check the configuration on your phone. Go to settings, cellular, cellular plans, voice and data, and then use the 5G On configuration.
Method 5: Update to the latest software
If those steps above still haven’t helped, then perhaps the problem is on the software. Did you know that few problems could occur if the operating systems of our phones aren’t updated? That’s why we should always update our phones to avoid these random problems. It’s time to check if there’s an update awaiting for you by going to settings, general, and look at the software update. If there is an available software update, then take your time to do that now.
Method 6: Reset Network settings
If unfortunately, those previous steps don’t work, then it’s time to resort to a desperate measure. Don’t feel intimidated. This is going to be easy. Follow this order: settings, general, transfer or rest iPhone, then,reset networking settings. Lastly, again, click the reset networking settings button. After that, wait for your phone to do its magic. It will be turned off, and it will automatically turn on again with fresh network settings.
Method 7: Change location
Location, location, location. If you’re currently in a different place, far from where you’re usually at, then it’s possible that the location you’re in has an outdated cellular tower that isn’t equipped for 5G. The only solution, in this case, is try to find an area wherein there’s a signal for 5G given by a different cellular tower. Keep in mind that cellular towers undergo maintenance from time to time which can affect its performance, so it’s possible that your phone can suddenly not be showing 5G even though you’re not at a campsite or in holiday elsewhere.
Method 8: Get help from the carrier
5G is still not working? It’s time to contact your carrier. Find out their email address, and better, their landline. Most of them are willing to help you in fixing 5G on your iPhone. They can speak to you on the phone to guide you through any steps that can be done within your device; however, if those steps are done and the problem is still not resolved, then they might suspect that the problem is not on your phone, but on a much bigger device outside your home. They could send their technical teams to fix the cellular tower that is currently servicing your iPhone in your area. The only thing to do at that point is to trust your carrier, so you can just relax and let them do the work.
I hope that this article helped you. Happy surfing!